FM24

In addition to service request management fm24 can undertake the management of the whole cycle of accepting, logging, distribution of requirement, monitoring request close-out and reporting. This provides clients with a single point of contact for the whole of their reactive call management requirements.

The benefits of this service includes all those associated with service request management plus:

• ability to track incident requests from initial call to closure
• detailed monitoring and reporting of supply chain performance
• provision of detailed management reports on suppler performance and causes of faults/incidents